Top 10 Aircall Alternatives & Competitors, Ranked [2024]

Looking for an alternative to Aircall for call centre management? You've come to the correct place. Are you wondering if Aircall is the finest VoIP phone solution for your company?🤔

Wondering which Aircall alternative is the phone system for your business?

We understand your concern. Aircall is simple to use and inexpensive, but it falls short and  has limitations such as a lack of Google Workspace integration and collaborative features of combining phone conversations, SMS, and team chat in one place. If that's what you're looking for, Aircall might not be the greatest option.

But don't worry; we've done the homework and prepared a list of the top ten Aircall alternatives. Stay tuned for the ideal solution to all of your communication needs.

It's not an easy choice. Aircall provides basic services at a lesser cost than traditional landlines, .

Looking for something more tailoredto your business? We've got you covered. In this blog, we'll break down Aircall's pros and cons and explore 10 alternatives that might just be what you need.

If you are ready to replace your old desk with modern solutions this guide is your ultimate solution. Switching to cloud-based systems is not just a priority but a need for the day.

What exactly is Aircall?

Aircall, which was founded in 2014, is a relatively new cloud-based call centre and phone system. It includes the majority of the standard functions you'd expect, such as phone call recording, call monitoring, IVR, and voicemail.

Why do companies like it?

Small businesses, in particular, enjoy Aircall since it is more focused towards, well, small enterprises. Aircall is relatively simple to use and inexpensive when compared to most legacy systems (of which there are many in the call centre software sector).

In search of a solid Aircall alternative for your call center?

If you want to get a second opinion on Aircall, here is a detailed list of the top Aircall alternatives. This includes the following:

Awesome Dial: A Cloud-based VOIP business phone system for SMBs and customer facing teams.

Zoom Phone: A cloud-based phone system that integrates with the Zoom video conferencing platform.

Dialpad: It is a cloud-based communications platform that includes voice, video, messaging, and contact center capabilities.

Freshcaller: A cloud-based call center software with features like call routing, IVR, and call reporting.

RingCentral: A is another interaction and collaboration system that includes voice, video, messaging, and contact center capabilities.

Vonage Business Communications: It is a cloud-based communication platform with voice, video, messaging, and contact center capabilities.

Nextiva: A cloud-based communication platform that includes voice, video, and messaging capabilities, as well as a robust contact center solution.

These are only rare examples of Aircall alternatives. When choosing a replacement, it's essential to consider your business's specific needs and requirements, such as the size of your organization, the features you need, and your budget.

Top Aircall Alternatives : Detailed Comparison

1. Awesome Dial: Best Aircall alternative for SMBs and growing teams

Awesome Dial is a cloud-based, flexible, and scalable business phone and contact center software solution with advanced telephony features to keep teams connected and productive.

It offers advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers.

Advanced Calling and Routing: Awesome Dial provides sophisticated features such as IVR, Messaging, and Voicemail services, ensuring secure and efficient business operations.

Premium Contact Center Features: Enhance your contact center with premium functionalities like a power dialer, call monitoring, and queue performance metrics.

Detailed Visibility: Obtain comprehensive insights into calls at both team and agent levels through detailed dashboards, in-depth call analytics, and reports.

Effortless Integrations: Awesome Dial seamlessly merges with your CRM apps, empowering agents for smarter and quicker work, enabling intuitive and data-driven interactions.

Key Features of Awesome Dial:

• Local (US and Canadian phone numbers) and toll-free number choices
• Shared phone numbers
• Support for SMS and MMS
• Auto-attendant and call routing options
• Voicemail to text transcriptions
• Automatic call recording
• Office hour settings
• Mobile apps for iOS and Android
• Web-based application compatible with all browsers
• Desktop apps for Mac and Windows
• Integrations with Zapier, HubSpot, Salesforce, Slack, and email services
• Easy phone number acquisition process
• Automatic call recording and storage
• Simple setup and user-friendly applications
• Accessible in over 70 countries.

Awesome Dial Pricing:

The Awesome Dial's pricing plans give your team the flexibility to scale as your business grows:

Standard

• Starting at $15 per user per month
• Includes the option to share a number your teammates, voicemail transcriptions, call recording, call notes and more

Premium

• Starting at $25 per user per month
• Unlocks call transfer, logs and analytics, CRM integrations, country blocking, and Basic IVR setup along with Custom greeting message

Enterprise

• Custom pricing for a Enterprises

2. Dialpad: Best Aircall alternative with AI-powered features

Dialpad is a cloud-based interactive platform that offers a range of business phone and call center features.

It is designed to help businesses communicate more efficiently and effectively, whether working in the office, at home, or on the go. Dialpad has been in the market for a notable duration. They offer seamless services to make interaction with clients on a B2B or B2C level simpler.

Key Features of Dialpad:

• Virtual Phone System: Dialpad offers a virtual phone system with advanced call routing, voicemail, and auto-attendant capabilities.
• Call Center Solutions: Dialpad provides call center solutions with features like call queueing, call recording, and real-time reporting.
• Unified Communications: Dialpad integrates with other communication tools, such as video conferencing, messaging, and collaboration, providing a unified communication experience for employees.
• Mobile App: Dialpad offers a mobile app for iOS and Android devices, allowing users to make and receive calls, send messages, and access call center features from anywhere.
• Integrations: Dialpad integrates with renowned business apps like Slack, Salesforce, and more.
• Dialpad is a robust and flexible platform for businesses seeking to better their interactions and call center openings.

Dialpad pricing

Dialpad offers three base plan options:

Standard

• Starts at $15 per user per month
• Includes unlimited calls, SMS and MMS support, and video meetings.

Pro

• $25 per user per month
• Access local numbers in over 70 countries, up to 25 ring groups, CRM integrations, and international SMS (three user seat minimum).

Enterprise

• Custom monthly price
• Unlock guaranteed uptime, limitless ring groups, and a dedicated account manager (minimum of 100 user seats).'
• Remember that Dialpad charges a fee if you port in more than one existing phone number.

3. RingCentral: Best Aircall Alternative businesses looking to replace desk phones

RingCentral is a cloud-based interaction and collaboration system that extends a vast range of business communication tools. It is designed to help organizations communicate more efficiently and effectively, whether working in the office, at home, or on the go.

One can easily improve their business needs with this fantastic system. RingCentral is a known for its virtual calling and no hassle communication facilities.

Certain notable aspects of the system are:

• Virtual Phone System: RingCentral offers a virtual phone system with advanced call routing, voicemail, and auto-attendant capabilities.
• Video Conferencing: RingCentral provides a video conferencing solution with screen sharing, recording, and virtual background capabilities.
• Team Messaging: RingCentral offers a team messaging platform with real-time collaboration and file-sharing features.
• Mobile App: RingCentral has a mobile app for iOS and Android, allowing users to make and receive calls, send messages, and access other features from anywhere.
• Integrations: The system integrates with known firm apps such as Salesforce, Microsoft Teams, and more.
• Contact Center Solutions: RingCentral offers contact center solutions with features such as call queuing, call recording, and real-time reporting.

Overall, RingCentral is a communication and collaboration platform that can help businesses improve their communication, collaboration, and customer service operations.

4. Vonage: Best Aircall alternative for API based customers

If getting your gear and software for your contact centre from the same provider is crucial to you, Vonage is a firm to take into account. Their call centre offers full customization and strong out-of-the-box functionality. Vonage integrates with popular CRMs like HubSpot and Zendesk, but its Salesforce and Microsoft Teams connectors stand out for the quality of their implementation.

In addition, this air call alternative is a cloud-based interactive platform offering endless business interaction provisions, including voice and video conferencing, team messaging, and contact center solutions.

Certain notable aspects of the system are:

• Virtual Phone System: Vonage offers a virtual phone system with advanced call routing, voicemail, and auto-attendant capabilities.
• Video Conferencing: Vonage provides a video conferencing solution with screen sharing, recording, and virtual background capabilities.
• Team Messaging: Vonage offers a team messaging platform with real-time collaboration and file-sharing features.
• Contact Center Solutions: Vonage provides contact center solutions with features such as call queuing, call recording, and real-time reporting.
• Integrations: Vonage integrates with known firm applications.
• Mobile App: Vonage has a mobile app for iOS and Android, allowing users to make and receive calls, send messages, and access other features from anywhere.

Vonage is a versatile calling platform that can help businesses improve their communication, collaboration, and customer service operations. Whether you're looking for a virtual phone system, video conferencing, team messaging, or contact center solutions, Vonage has you covered.

5. Slack

Slack is a cloud-based collaboration and communication platform designed to help teams work together more efficiently and effectively. It offers a range of tools for messaging, file sharing, and collaboration, making it a popular choice for organizations of all sizes.

Certain notable aspects of the system are:

• Real-Time Messaging: Slack offers real-time messaging and file-sharing capabilities, making it easy for team members to communicate and collaborate in real time.
• Integrations: The service integrates with a vast range of known firm apps, like Dropbox, and Google Drive, making it easy to use and transfer information.
• Customizable Workspaces: Slack allows teams to customize their workspaces with channels, notifications, and themes to fit their specific needs.
• Mobile App: The platform has a smartphone app for iOS and Android handsets, permitting users to stay connected and collaborate from anywhere.
• Search, and Discovery: Slack's powerful search and discovery features make it easy to find and access the information and files you need.

Slack is a decisive collaboration and calling platform that can help groups work jointly more efficiently and virtually. Slack has you covered if you're looking to improve internal communication, streamline your workflow, or enhance collaboration.

6. 8x8: Best Aircall alternative with advanced security features

8x8 is best suited for businesses and sectors with stringent data compliance regulations. They offer the finest security measures to sync and protect your data. The service is a cloud-based interactive platform that provides a range of firm communication solutions, comprising voice and video conferencing, team messaging, and contact center solutions.

Certain notable aspects of the system are:

• Virtual Phone System: 8x8 offers a virtual phone system with advanced call routing, voicemail, and auto-attendant capabilities.
• Video Conferencing: 8x8 provides a video conferencing solution with screen sharing, recording, and virtual background capabilities.
• Team Messaging: 8x8 offers a team messaging platform with real-time collaboration and file-sharing features.
• Contact Center Solutions: 8x8 provides contact center solutions with features such as call queuing, call recording, and real-time reporting.
• Integrations: The platform integrates with known firm apps like Salesforce, Slack, and more.
• Mobile App: 8x8 has an app for iOS and Android, allowing users to make and receive calls, send messages, and access other features from anywhere.

8x8 is a communication platform that can help businesses improve their communication, collaboration, and customer service operations. Whether you're looking for a virtual phone system, video conferencing, team messaging, or contact center solutions, 8x8 has you covered.

7. Microsoft Teams

Microsoft is another giant that one must prefer while checking on alternatives. The company offers maximum perks and top-notch security measures for prevent data leaks. The air call alternative is a cloud-based collab and interactive platform that is a component of the Microsoft 365 suite of services. It is built to effectively assist teams to work in unity, offering a range of tools for messaging, file sharing, and collaboration.

Certain notable aspects of the system are:

• Real-Time Messaging: The service extends actual-time messaging and file-sharing possibilities, making it easy for team workers to interact and collaborate in actual time.
• Video and Audio Conferencing: Microsoft Teams provides audio and video-based conferencing possibilities, permitting the co-members to meet virtually anywhere.
• Integrations: Microsoft Teams integrates with a wide range of popular business applications, such as OneDrive, SharePoint, and Outlook, making it easy to access and share information.
• Tasks and To-Do Lists: Microsoft Teams offers built-in lessons and to-do list capabilities, making tracking and managing tasks and projects easy.
• Phone App: The platform extends a smartphone app, permitting users to stay interconnected and cooperate on the go.
• Customization and Branding: Microsoft Teams allows organizations to customize their workspaces with custom themes, logos, and backgrounds to match their brand.

Microsoft Teams is a perfect partnership and calling platform that can aid groups to work jointly more efficiently and virtually. Whether you're looking to improve internal communication, streamline your workflow, or enhance collaboration, Microsoft Teams has you covered.

8. Freshcaller: Best Aircall alternative for CX teams

Another, cloud-based phone service software that extends many features for firms to manage their incoming and outbound phone calls is Freshcaller. The system is designed to help businesses improve their customer experience, reduce wait times, and increase productivity.

Certain notable aspects of the system are:

• Call Routing: Freshcaller provides advanced call routing capabilities, allowing businesses to route calls to the most suitable agent based on skills, language, or time of day.
• IVR (Interactive Voice Response): Freshcaller offers an IVR system that can handle significant calls and provide callers with pre-recorded information or options for further action.
• Call Queuing: Freshcaller has a call queue system that allows businesses to manage and prioritize incoming calls, ensuring that calls are answered promptly.
• Call Recording: Freshcaller provides call recording capabilities, allowing businesses to record and archive calls for quality assurance, training, and dispute resolution.
• Real-Time Reporting: Freshcaller offers real-time reporting and analytics capabilities, providing businesses with insights into their call center operations, such as call volume, wait time, and agent performance.
• Integrations: Freshcaller integrates with a range of popular business applications, such as Salesforce, Zendesk, and Shopify, making it easy to manage customer interactions and data.

Overall, Freshcaller is a call center software that can aid companies in managing client relations and improving the consumer experience. Whether you're looking to streamline your call center operations, reduce wait times, or increase agent productivity, Freshcaller has you covered.

9. Zoho Voice : Best Aircall alternative for CRM users

Zoho Voice is also a fantastic cloud-based phone system that integrates with the Zoho CRM platform to provide a complete business communication solution. It offers a range of features for businesses to manage their inbound and outbound calls and integrate their phone system with their CRM.

Certain notable aspects of the system are:

• Virtual Phone System: Zoho PhoneBridge provides a virtual phone system that can be accessed from anywhere, allowing businesses to make and receive calls using a local or toll-free number.
• CRM Integration: Zoho PhoneBridge integrates with the Zoho CRM platform, allowing businesses to view customer information and history, log calls, and manage customer interactions from one central location.
• Call Routing: Zoho PhoneBridge provides advanced call routing capabilities, allowing businesses to route calls to the most suitable agent based on skills, language, or time of day.
• Call Recording: Zoho PhoneBridge provides call recording capabilities, allowing businesses to record and archive calls for quality assurance, training, and dispute resolution.
• Voicemail and Auto-Attendant: Zoho PhoneBridge offers voicemail and auto-attendant capabilities, allowing businesses to provide professional greetings and ensure that calls are answered even when agents are unavailable.
• Mobile App: Zoho PhoneBridge has a mobile app for iOS and Android, allowing users to make and receive calls, send messages, and access other features from anywhere.

Overall, Zoho PhoneBridge is a powerful phone system that integrates with the Zoho CRM platform to provide businesses with a complete business communication solution. Whether you're looking to streamline your call center operations, improve customer interactions, or integrate your phone system with your CRM, Zoho PhoneBridge has you covered.

10. Nextiva: Best Aircall Alternative for large businesses

Nextiva extends a range of phone-based solutions that you can explore, like VOIP. It is a cloud-based business interactive platform that offers endless services for firms to manage their inbound and outgoing phone calls and voicemail, faxes, and messaging. The service is designed to help businesses improve their customer experience, reduce wait times, and increase productivity.

Certain notable aspects of the system are:

• Virtual Phone System: Nextiva provides a virtual phone system that can be accessed from anywhere, allowing businesses to make and receive calls using a local or toll-free number.
• Call Routing: Nextiva provides advanced call routing capabilities, allowing businesses to route calls to the most suitable agent based on skills, language, or time of day.
• IVR (Interactive Voice Response): Nextiva offers an IVR system that can handle many calls and provide callers with pre-recorded information or options for further action.
• Call Queuing: Nextiva has a call queue system that allows businesses to manage and prioritize incoming calls, ensuring that calls are answered promptly.
• Call Recording: Nextiva provides call recording capabilities, allowing businesses to record and archive calls for quality assurance, training, and dispute resolution.
• Voicemail and Auto-Attendant: Nextiva offers voicemail and auto-attendant capabilities, allowing businesses to provide professional greetings and ensure that calls are answered even when agents are unavailable.
• Integrations: Nextiva integrates with a range of popular business applications, such as Salesforce, Zendesk, and Google Workspace, making it easy to manage customer interactions and data.

Overall, Nextiva is a wide business contact platform that can help companies manage client interactions and enhance buyer experience. Whether you're looking to streamline your call center operations, reduce wait times, or increase agent productivity, Nextiva has you covered.

Awesome Dial: The best Aircall alternative

Explore these amazing Aircall alternatives that might dramatically improve your company's operations. Use these options for the best results.

Looking for a high-quality replacement for Aircall?

Look no farther than Awesome Dial, a modern phone system designed specifically for small enterprises, startups, and solitary entrepreneurs.

Using WiFi and existing devices, your staff can give support and interact with customers, colleagues, and clients using Awesome Dial. Use tools like auto-replies, snippets, and scheduled communications to collaborate effortlessly while building customer relationships.

Furthermore, Awesome Dial has affordable price, beginning at just $15 per month per user, ensuring affordability without sacrificing quality. Are you ready to strengthen your consumer relationships?

Start your free Awesome Dial trial today.