How to Avoid a Monotone Voice : Call Center Soft Skills

How to Avoid a Monotone Voice : Call Center Soft Skills

Tarun Paliwal

Published on:  

November 27 , 2023


7 min read

How to Avoid a Monotone Voice : Call Center Soft Skills

Do you have a monotone voice? Effective communication at a contact centre cannot be accomplished solely via the use of words.

Changing the tone of your voice allows you to communicate information more clearly and emphasise the most important elements to callers. Avoiding a monotonous voice is especially critical when communicating via phone.

Monotonous speaking can be a huge problem for you, especially if you are catering to a large audience or while operating at a Contact Center. Using the voice tone can make you sound boring and instantly distract a listener's attention.

In contrast, well-spoken engaging speakers usually use a lot of variations in their tone and hit both low and high extremes while addressing their dialogue, speech or message.

Often, we confuse a monotonous voice with a silent voice. However, it is completely different. Your voice pitch is not the same as your volume. The tone is an interesting aspect that alters with different needs. In contrast, the volume can remain constant in certain cases. Sometimes the two are related but not completely the same.

Thus, people can be loud and project their voices while having a monotone speech. And vice versa, a person can have all the tone variations and be a quiet speaker.

Monotone Voice

A monotone voice has little or no variety, and it is one of the most typical methods for presenters to bore listeners. While captivating speakers typically have a lot of diversity in their voice, it's as crucial as a call center representative to keep your callers engaged and interested. Imagine a song or piece of music that is only one note with no variation!

The same is true for your voice over the phone, but why is delivering the proper information in a monotonous manner a problem because phone calls do not allow you to communicate meaning through facial expressions or hand gestures?

Using this voice type can be quite a killer for your audience. When the voice pitch fails to vary, a listener can't pay complete attention to the speech or message delivered. The listener will tune out instantly and get bored. Again, your message fails to deliver its ideal purpose.

Also, even if the listener heard the message, he will partially remember the context of it. Individuals who interact in a monotone voice or fail to have a charismatic twist in their tone are often considered untrustworthy and unreliable by listeners. In businesses, or if you work as a sales expert, having a monotonous voice can cause major damage and impact your overall performance notably!

How Can Monotone Voice be a Problem?

A monotone voice sounds flat because the pitch frequently stays between one or two notes, which is great for regular chats but not for phone conversations.
They will be less likely to remember the information you deliver because the tone is not interesting to The Listener.

By adjusting your pitch, you may make your message more fascinating by making some words higher and some words lower in pitch. adjusting your pitch offers your words more energy diversity and provides callers with a better understanding.

However, you must be careful not to let your pitch to raise at the end of a statement, or then the remark would seem like an inquiry, as if you are unsure of what you are saying.

The first and most critical issue of having a monotonous voice is it can bore your audience. The human ear likes the variation in sound. And the chief way in which a speaker can engage and interact well with their audience is by using different tones.

As we have seen earlier, music also uses multiple pitches and tones to make a viewer feel pleasant and attracted. Well, similar aspects are applicable while presenting a message or speech. You will never transfer the right intended message to the listener without the right tones and pitches. Most individuals feel that communication is all about words: details, metrics, and data.

Choosing the right words is important, but we do not just interact with a set of words. Interacting with human beings involves much more than the use of some words. Nonverbal elements like tone also play a very important role in it.

While speaking in English, when your pitch is high, it indicates that you want to emphasize or specify a particular word.

Further, when your tone or pitch is flat, the particular point does not hold much importance or relevance in the message.

Adding different tones to your message or speech helps you efficiently transfer more information to listeners. In addition, communicating via pure audio mediums becomes even more difficult without pitch and tone variations.

Using a monotonous tone is even more irrelevant with a limited communication range. In pure audio deliverables like conference calls, voice calls, and more, one cannot make much use of non-verbal communication elements. In these cases, you must completely rely on your voice and tone.

Even in the case of video calls or meetings, voice plays a major role in keeping the audience engaged and conveying the right messages.

Some Speech Exercises for Monotonous Voice: Emotional Sentences

The idea of doing this exercise is to ensure that you practice better and overcome this barrier. So, while speaking the following sentences, ensure you say them differently.

First, try to speak the sentence out loud in a happy way. Next, try to speak the same sentence out loud sadly.

  1. I just got a text about my visa approval.
  2. I will have to relocate my room to a bigger one.
  3. Our town is now initiating a recycling program.
  4. My neighbor is moving out in a couple of days.
  5. I will finally retire in a year or two.

Some Speech Exercises for Monotonous Voice: Belief Sentences

Again, this exercise aims to make your practice and get over the monotonous tone.

First, speak the sentence out loud as if you have believed the statement completely.

Then again, speak the sentence as if you completely believe the statement.

  1. You will never be upset buying this pair of shoes.
  2. The warranty of this battery is great.
  3. It is indeed a superb opportunity.
  4. I'm living my best life now.
  5. I can do anything without causing any trouble.

Some Speech Exercises for Monotonous Voice: Drama

For this exercise, you must picture yourself to be a movie star. For instance, portray the role of your favorite movie actor or actress. So, what do actors do? They enact. With this voice exercise, you can make more changes in your speech by emphasizing your usual pitch and tone. Add many expressions to your role with the assistance of the right directions. It will profit more if you practice with a partner.

Next, pick a script for your favorite series, opera, or movie and start. Completing this activity will make your monotonous tone improve drastically.

How Can You Suppress Your Monotone Voice?

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If you have an issue with a monotone voice, you can change it with these simple tips. Thus, to make your voice more interesting and appealing, get the finest possible practices right here.

1. Exercise Few Conversations and Practice Sessions

For most people, trainers suggest they regularly interact with a variation in their tone. Once a week or in a few conversations helps the finest.

Generally speaking, a variation daily and in every conversation can be annoying. Also, if it is used too much, you may easily get discouraged and fail to practice. Thus, instead of that, focus on practicing for a couple of conversations.

Exercise this in conversations that require maximum thinking and idea curating. Using it in such conversations gives you better practice and improved results instantly.

Also, if you are not focused on your speech, you can focus on the specifications and how you interact with users. Further, noting the tone exhibition is also critical.

The more you practice it daily, the better you will get with time.

2. More Expression

Using different vocal variations is the finest way of improving your expressiveness. The other elements are facial gestures, body language, expressions, and more.

Most experts have observed that the other elements follow in line once we improve the expressive side.

So if you cannot alter your monotone voice, use the other elements to improve the overall performance faster. Also, try to interact loudly and use more facial expressions. These are the simplest ways to begin. Following these simple tone modifications is the most suitable choice.

3. Create Vocal Inflections

By this term, we mean shifting from a single pitch to the other. That is from high to low, or the other way round.

If you have just begun lessening your monotone voice, then aim to create only one inflection at the start.

For instance, in the sentence:

"I am a budding cheerleader,"

Try emphasizing one word: "I am a budding cheerleader." A minor change will help you identify which one sounds better and apply your tone accordingly.

The Profits of Suppressing a Monotone Voice

There is not a long list but a few profits of using tone variations.

  • More engagement and attentiveness in speech;
  • The audience will be more receptive to the message you convey.

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A monotonous voice can hinder many, especially for call voicemail purposes. Thus, overcoming this tone issue is vital.

Once you buy a Phone Voip and decide to record on it, it is also important to deliver the message with the right tone. Use these important points and get rid of monotonous tones instantly. Practicing the best and delivering the most engaging voice services for your listeners. Also, check the Awesome Dial for the best voice calling assistance.